Prior to booking, I was impressed by the prompt and helpful feedback. However, I received no communication until I inquired about the booking the day before. To my surprise, I was informed that there was no designated hotel pickup location, even though I had clearly specified the hotel and luggage storage requirements during the booking process.
When I followed up, I was simply told that they would pick me up the following day, but no specific time or transportation details were provided. Unfortunately, a family member fell ill the next day, forcing us to cancel without a refund. Even after the cancellation, I have received no response. Given that there were issues with the initial booking, I doubt that a pickup vehicle would have even arrived at the designated location for my scheduled snorkeling activity.
I strongly advise against using such a small-scale company."